Episode Details

Welcome back to the Inspired Hygiene Podcast! In this episode, Rachel is joined by Dr. Bill Keith—Kansas City dentist, longtime Dental Success Network / Dental Success Institute contributor, and a leader who’s built a high-performing, multi-doctor, multi-op practice with a strong focus on culture, systems, and sustainable growth.

Rachel and Dr. Keith first connected through DSN, then Dr. Keith hired Inspired Hygiene to help calibrate his large hygiene team around shared standards, aligned protocols, and consistent patient care—and the results were real.

• Dr. Keith’s unconventional path: engineering → finance/accounting → entrepreneur → dental school
  
  
• Why culture + profitability are not mutually exclusive (and what “too profitable” can signal)
  
  
• The metrics that actually matter to teams—and how to talk about numbers without killing morale
  
  
• A practical model for assisted hygiene that protects quality while improving flow
  
  
• What it takes to rebuild the dentist–hygienist relationship at the grassroots level
  
  

Dr. Keith also shares what he’s learned building PowerVox, an AI receptionist designed for after-hours + overflow phone calls—helping practices improve answer rates, reduce friction for patients, and capture opportunities that would otherwise be missed.

“We’re not replacing the front desk—we’re catching the calls that would go unanswered.”

This episode ends with a direct challenge: reduce the social media noise, increase the collaboration, and get back to what matters—patient care, aligned teams, and sustainable dentistry.

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