Episode Details

In this episode of Roofing Road Trips®, host Megan Ellsworth sits down with Jeff Romero from Progressive Materials to talk about what happens after the coating is applied and why thoughtful wrap-up matters. Jeff outlines the risks of rushing through final inspections, documentation and customer communication to move on to the next job. They discuss the most commonly overlooked steps at project closeout and how these missteps shape customer perception and future opportunities. Jeff explains how warranty expectations should be communicated to prevent liability, and why this is the ideal time to set up a maintenance plan with the building owner. The conversation also covers proactive follow-up, evaluating job performance to improve bidding accuracy and documenting outcomes to strengthen crew training and overall profitability.