Episode Details

Changing What We Measure

Published 1 month ago

In today's episode:

Often, organizations are measuring outputs rather than outcomes. They're measuring busy-ness rather than effectiveness.
Fixing this requires a change in leadership approach. Organizations need to create psychological safety and allow appropriate time to achieve goals.
At the same time, we shouldn't turn outcomes themselves into measurable objectives.
When mission, vision, and values are aligned, the outcomes occur automatically.

CEO Daily Brief with Dr. Jessica Kriegel is a 5-minute daily podcast where business pragmatism meets inner wisdom.

Claire Ward is the Chief Innovation Officer of SPS Global. SPS is a global outsourcing provider of workplace services.

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