Episode Details

Most builders don't talk about underpinning. Most homeowners are scared of the word. And most of the industry doesn't understand what actually causes a foundation to move — or who's responsible when it does.

Nicole Rosenthal is the Director of Foundation Solutions, a specialist screw pile underpinning company based in Southeast Queensland. With 31 years in the construction industry — starting as a receptionist at an engineering firm and working her way through operations, marketing, and business ownership — Nicole brings a depth of knowledge that's rare in this space.

In this episode, Nicole breaks down what underpinning actually is, why it's not always the builder's fault when foundations move, and what builders can do right now to protect themselves and their clients. She also calls out the misleading tactics being used by some operators in the underpinning market, advocates for proper documentation to stay with the home for its lifetime, and explains why screw pile underpinning is simply not comparable to the alternatives.

This is one of those conversations that fills a genuine gap. If you've ever had a client call you about cracks in a slab and not known what to say, this episode is for you.

What we cover: 
Nicole's 31-year journey from receptionist to business owner. 
What underpinning is and when it's actually needed. 
Why the builder is less often at fault than the media suggests. 
The difference between screw pile underpinning and alternatives — and why it matters. 
Misleading marketing in the underpinning space and what to watch for. 
Why foundation documents should stay with the home forever. 
Foundation Solutions' proprietary 
Lift Rig Max system. 
What makes a good builder — Nicole's answer.

Connect with Nicole: https://foundationsolutions.com.au/

Sponsors: 

This episode is proudly supported by MyConstruct, construction management software built for Australian builders. Visit myconstruct.com and get your 30-day free trial.

 Also supported by Pay.com.au — use promo code GOOD20 for 20,000 bonus points. Head to pay.com.au/tgb for more.