Episode Details

In this episode of Business Insider’s Roundtable, Derrick Fennell speaks with Crystal Cannata, founder of The Right Hand Admin, about what really happens when business growth outpaces structure. Crystal explains why many owners think they need an admin when they actually need operational support, how poor systems create overwhelm, and why hiring more people or buying more software will not solve a broken foundation. She shares how her team helps trades and home service businesses map workflows, fix gaps, create accountability, and build systems that support long-term growth. This conversation is a practical look at delegation, leadership, and how business owners can stop reacting all day and start running a company that works.