#23 Welcome to That Super Show, your inside look at Australia’s superannuation industry.

Neil Benson and Sarah Penn dive into the latest trends, challenges, and opportunities shaping super—from industry roadshows in the US to advances in AI, and the evolving insurance landscape.

They discuss why Australian funds are looking globally for investments, the efficiency and value of industry trips, and how regulation is impacting innovation. The episode also tackles important issues like the insurance gap for young blue-collar workers and the sharp rise in complaints within the sector, highlighting leadership changes and reflecting on the balance between investment returns and member services.

Highlights

• Neil's recent acquisition of Novagentic by Chandler CX marks a thrilling new chapter in his career, bringing fresh perspectives to the world of superannuation and customer communications.
• The Australian superannuation sector is on a global exploration for investment opportunities, highlighted by recent trips to the US that showcased the importance of networking and learning from international counterparts.
• The podcast duo humorously navigates the complexities of superannuation, discussing everything from AI adoption challenges in the sector to the dire insurance gaps affecting blue-collar workers under 25.
• Bill Watson's candid farewell interview underscores a critical industry dilemma: striking a balance between delivering investment returns and prioritizing genuine member service in superannuation funds.

Articles

• ASFA warns super insurance reforms have left thousands uncovered - Super Review
• Australian superannuation sector plans to woo US investors, companies and Trump officials in Washington gala
• Building a Stronger and Fairer Super System Act 2026 – Draft Regulations
• 'We've let our members down': Watson | Financial Standard
• AFCA receives record number of complaints in 2025 calendar year

That Super Show

That Super Show is the most downloaded podcast for Australian superannuation professionals. Sarah and Neil cover the issues, debates and decisions shaping the industry - without the spin.

Subscribe to the show wherever you listen to podcasts and don't forget to leave us a rating and review.

• Visit That Super Show website and become a newsletter subscriber
• Email hello@thatsuper.show if you've got a topic you'd like us to cover or a guest proposal or suggestion
• Follow That Super Show on LinkedIn
• Follow That Super Show on YouTube