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Dealing with Upset Patients
Episode 176
Published 5 years, 11 months ago
Description
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Bulletproof Dental Practice Podcast Episode 176
Hosts: Dr. Craig Spodak & Dr. Peter Boulden
Key Takeaways
- Introduction
- Values
- Verbiage Is Everything
- Validate Concerns
- Post-Operative Calling
- Alignment Issue
- Team First
References
Tweetables:
Communication is either a loving response or a cry for help. Dr. Craig Spodak
People just want to be understood. Dr. Peter Boulden
Payback is best served cold. Dr. Peter Boulden