Episode Details

South East Waters chairman admitted the companys failure to deliver water to customers during winter, leading to widespread outages and business losses. The CEO acknowledged communication issues and late detection of problems at a key treatment plant. MPs criticized the leadership, with calls for the CEOs resignation. The company established a compensation fund, but its deemed insufficient. Customers face a bill hike, and Ofwat is considering a fine. South East Water plans significant upgrades but acknowledges the need to rebuild trust.

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