Episode Details
Back to EpisodesThe Power of UX Everywhere: Jan Nikus (KONE Business Services)
Season 1
Episode 3
Published 1 month, 2 weeks ago
Description
In this episode of GBS Rewired, Sally Fletcher speaks with Jan Nikus, Vice President of KONE Business Services, about the importance of user experience (UX) in global business services. KONE's substantial investment in UX has been a cornerstone of its recent strategic initiatives, focusing on making work easier for business users across 50 countries. Jan discusses how UX is not just about technology but also about cultivating behaviors and ownership among team members to drive seamless operations. This approach aims to balance local needs with global standards, emphasizing the integration of user-centric strategies within the company's broader goals.
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