Episode Details

What if companies could help people before they even realized they needed it? 

That's the promise behind BlastPoint, a Pittsburgh-based AI company that has quietly spent the last decade mastering the art of predicting human behavior — not to sell more, but to serve better. 

At its core, BlastPoint builds auditable AI systems that help organizations understand when customers are likely to struggle — whether that's paying a utility bill, navigating financial services, or accessing support programs. Unlike many modern AI platforms, BlastPoint emphasizes transparency and fairness, ensuring its models can be understood and trusted. 

The impact is both practical and profound. 

For utilities like Duquesne Light, BlastPoint helps identify customers who may need assistance before they fall behind, connecting them to support programs proactively. For businesses, it reduces costly call center interactions by solving problems upstream. And for individuals, it removes friction from some of life's most stressful moments — like figuring out how to pay a bill or access aid.