Episode Details

Have you ever wondered what to do after your elderly parent is scammed and you are suddenly the one trying to figure out the next step?

In this episode, I’m joined by tech expert Martin Navarro, my go-to tech guy and a trusted friend for many years. With over 20 years of computer troubleshooting and security experience, Martin walks us through the practical steps families need to take fast after a scam. We talk about what to do if a scam is still happening, how to secure the computer, and what daughters need to know about protecting bank accounts, phones, and devices after the damage starts.

If you want a trusted tech contact in place before something goes wrong, save Martin’s information in your phone now so you are not scrambling later.

Martin Navarro
JJ TechMagic
754-400-0565
jjtechmagic.com

Martin is based in South Florida, but if you are not local, he can still help remotely by phone and video.

This is not just another scam story. This is expert guidance to help you respond quickly and protect your elderly parent with less panic and more clarity.

In this episode, we cover:

• What to do immediately if a scammer still has access to your parent’s computer
• Why shutting the computer down completely may be the first smart move
• When to unplug the internet to stop more access
• What a tech expert checks first after a remote access scam
• How scammers use remote access software and security changes to get back in
• Why malware protection matters after an elderly parent is scammed
• What to do to help protect your parent’s bank accounts after fraud or suspicious access
• Why acting quickly matters if money is involved
• How phone filtering and call screening can reduce future scam attempts
• Why elderly parents are often targeted through trust, pressure, and confusion
• How AI scams and voice cloning are making fraud even harder to spot
• Why families need layers of protection, not just good intentions

Martin also shares practical scam recovery tips, including:

• extra malware protection to consider
• safer ways for elderly parents to handle banking and checks
• why some older adults may be safer using a tablet instead of a full computer
• how to set up stronger call protection on phones
• why having a trusted tech person before something happens can save time, money, and stress

Next Steps

• Save Martin’s Contact
Add Martin Navarro to your phone now so you have a trusted tech expert ready if something goes wrong.
JJ TechMagic | 754-400-0565 | jjtechmagic.com

• Book Proactive Tech Help
If you want to better protect your parent before the next scam attempt, visit jjtechmagic.com and schedule an appointment. Martin is based in South Florida, but he can also help remotely by phone and video.

• Join the Insider Email
Get weekly tips and resources for navigating aging parents. Sign Up To Be An Insider 

• Share This Episode
Send it to a friend helping aging parents.

• Leave a Review
Your written review helps others find the podcast.

• Ask a Question
Have a question or suggestion for a future episode? hello@trinag.com

You do not need to know everything all at once. You just need the next right step, and then the next one after that. I’ll meet you back here again soon.

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Informational & Educational Purposes Only. The information provided is for general educational and informational purposes only. It should not be relied upon or used as the sole basis for decision making related to you