Episode Details

Qualco, founded 25 years ago in collections technology, has evolved into a full-spectrum FinTech partner covering the entire credit value chain. Deputy CEO Spyros Retzekas credits this growth to client intimacy, local market understanding, and disciplined international expansion. The company differentiates itself by working closely alongside clients rather than operating as a distant vendor. AI has long been central to Qualco's platforms through machine learning and analytics, with generative AI now being embedded to further enhance workflows and decisioning. Looking ahead, Qualco plans to scale AI-native, cloud-based SaaS solutions globally. A recent milestone is their partnership with France Contentieux, consolidating fragmented systems into a unified, automated collections platform reinforcing Qualco's growing footprint across Europe.