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Why Patients Say No (Even When You’re Right)
Description
The difference between associates producing $8K a day versus $1.4K a day? It has nothing to do with clinical skill.
In this episode, the DPH coaches explain why building rapport with patients is the foundation of case acceptance. You'll learn how to coach your associates without pushing them away, a 2-minute exercise that makes patient conversations feel more natural, and how to work as a team to build trust before the doctor even walks in.
Topics discussed:
- When associates don’t want to build rapport
- A simple exercise to build patient connections
- The cost of poor treatment planning
- How to explain rapport to associates in a way that gets buy-in
- How to build trust before the doctor walks in
- Conversation starters that actually feel natural
- The right way to coach associates (& why it’s a non-negotiable)
This episode was produced by Podcast Boutique https://www.podcastboutique.com
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