Episode Details

Episode 10: What is the Role of a Senior Production Manager in Managing your Traffic Flow?

In this episode of The Wize Guys, Brenton Ward and Jamie Johns talk about the effects that hiring a Senior Production Manager can have not only on your workload as the owner of the accounting firm but on the growth of the business and satisfaction of customers.

Also, find out the role of the senior production manager in managing the traffic flow to scale your accounting business.

Timestamps:

0:35 - What are the issues and challenges when structure and processes are not in place?
1:44 - Understanding the traffic within your accounting firm
2:19 - Different types of clients traffic
2:49 - The importance of hiring the right people and delegation
3:06 - How to structure a team
4:05 - How to deal with the chaos
4:43 - The roles of grinders, minders, and finders
5:09 - The concept of a quadrant traffic
6:02 - Ways to check traffic flows
6:33 - The importance of having the senior roles in place
8:12 - How to promote people matching their best skill
9:27 - How no bypass policy impacts the role of a senior production manager

Quotations:

“Now we'd look at the traffic flows is one of the biggest issues that firms face when they're growing... we do that by starting to build out this ideal team structure, but the ideal team structure and getting the resource mix, right. It doesn't happen overnight.” - Brenton Ward

“..each one you go to depends on who you've got in the firm in terms of the resource mix... So don't promote them into a seat that doesn't suit them.” - Jamie Johns 

“If you don't put these senior roles in place, you as the owner or the partner can start getting out of control, losing clients, getting chaos, and you stop growing.” - Jamie Johns 

USEFUL LINKS:

• No Bypass Policy

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Download the full transcript here.

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