Episode Details

Australian National Disability Insurance Scheme Faces Huge Delays in Approving Support Plan Changes

Internal documents reveal massive delays in approving changes to support plans, with over twenty thousand requests taking twenty-two to one hundred eleven days, and over eight hundred hitting one hundred twelve days or longer. Peter, who needed a new wheelchair, waited six months for approval, highlighting the urgent need for quicker decisions. The NDIA has added staff and prioritized high-risk cases, but open variation requests have tripled, with calls for better funding and looser rules to clear the backlog and regain choice and control for those with disabilities.

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