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Last-Mile Deliveries: Meeting Consumer Expectations

Published 1 week ago
Description

Global online retail sales are surging, with merchants facing intense pressure to expedite last-mile deliveries while reducing costs and enhancing transparency. A new report reveals that 85% of merchants feel overwhelmed due to demands for faster shipping, with 42% experiencing significant disruptions. Consumer expectations have evolved rapidly, with nearly a third prioritizing delivery speed over price or selection. Delivery issues significantly impact brands, with 98% of merchants agreeing it shapes their reputation. Social commerce is growing, but trust remains low. Merchants who address last-mile risks with improved tracking and options can rebuild trust and loyalty in this thriving market.

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