Episode Details

In this weeks episode of Insurance Town, The Mayor Heath Shearon, sits down with Valerie Bowden, founder of Crdle, to discuss the evolving landscape of outsourcing and the unique opportunities Africa presents. Valerie shares her journey from backpacking across Africa to establishing a successful outsourcing company that champions fair wages and ethical practices. Discover how Crdle is changing the game by connecting businesses with talented professionals from the continent.

 Introduction

[03:15] Valerie's Journey

Valerie shares her adventurous backpacking trip across Africa How her experiences led to the founding of Cradle

[10:45] The Cradle Mission

Discussion on ethical outsourcing and creating sustainable jobs The importance of fair wages and supporting African talent

[18:30] Bridging the Gap

How Cradle connects African professionals with global businesses Success stories and client experiences

[25:00] The Role of AI

Valerie's insights on AI's impact on virtual assistants How AI tools enhance the capabilities of offshore teams

[32:15] Tips for Hiring Offshore Talent
Valerie's advice for businesses looking to hire from Africa Best practices for onboarding and training virtual assistants

[40:00] Closing Thoughts

Valerie's vision for the future of outsourcing Final words and how to connect with Valerie and Cradle

Sponsors:

Canopy Connect: Revolutionizing the way agencies handle client data with their innovative intake form platform. Learn more at usecanopy.com.
MAV- Ditch the call center and Hire Mav. 
Goli- GoGoli.com/Mayor

Want to work with Crdle ?
want to contact Valerie Bowden