Episode Details

Big thanks to Cisco for sponsoring this video and sponsoring my trip to Cisco Live Amsterdam 2026.

In this deep dive, David Bombal sits down with Carlos Pereira (Cisco Fellow & Chief Architect, Customer Experience) to discuss the hard truth about AI deployment in 2025 and 2026. While the world is focused on B2C chatbots, Carlos explains why the real value lies in Agentic AI systems that don't just talk, but actually execute B2B workflows.

We explore the "Year of Evals," where the industry is finally grappling with the struggle of probabilistic vs. deterministic logic, and how to secure these systems from the ground up rather than as an afterthought. Carlos also reveals his exact framework for identifying AI ROI, sharing a case study of a customer who narrowed 412 potential use cases down to just 5 proven implementations.

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