Episode Details

The Integrated Assessment Tool, a new algorithm in Australias aged care system, is sparking controversy. Critics argue its slashing care packages, leaving many without adequate support. The tool, introduced in November 2021, uses data from assessors to set funding levels automatically. However, the option for assessors to override decisions was removed before launch. Since then, review requests have surged, with frontline assessors and families expressing frustration over impersonal assessments. The government maintains the system is fairer and faster, but concerns remain about care gaps for those in need.

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