Episode Details

Send us Fan Mail

In this episode 68, Gerda challenges one of the most common assumptions in private practice and reveals the often overlooked driver of sustainable growth, profitability, and client experience, being your admin team.

While most practice owners focus on increasing fees, hiring more clinicians, or ramping up marketing, Gerda unpacks why none of these strategies will deliver consistent results without a high-performing front desk team supporting them. Your admin team isn’t just answering phones - they are the engine room of your business, influencing conversions, protecting revenue, and safeguarding compliance.

In this episode, you will learn (among others):

• The 3 common red flags that signal your admin function is costing you money.
• How lost revenue opportunities are quietly slipping through the cracks.
• Why admin overwhelm leads to inefficiency, mistakes, and burnout.
• A powerful mindset shift to stop seeing admin as “overheads” and start leveraging them as your front desk operating system.

Who This Episode Is For:

• Practice owners feeling stuck despite investing in marketing, hiring, or pricing strategies.
• Business owners who are ready to build a more streamlined, scalable, and sustainable practice.
• Anyone who suspects their admin team could be doing more, but isn’t sure how to unlock it.

If you’re serious about building a Self-Running Practice™ that runs smoothly, delivers exceptional client care, and protects your profit, then this episode is a must-listen, because your admin team isn’t just your admin support, they are your hidden revenue engine allowing you to build a practice you can't stop smiling about 😍

Want Gerda's Help with your Business?

Gerda helps allied health group practice owners go from overwhelmed, overworked, and underpaid to fully empowered and financially thriving. If this is you, then make today the day you reach out. Complete this super short Triage Form here bit.ly/triageformpps and Gerda will personally reach out to you. 

Here to help you build a practice you can't stop smiling about :)

Connect with Private Practice Success & Gerda here:

• Would you like Gerda's help in growing your practice? Step 1 is to complete this short form HERE. Gerda will personally go through your answers and will respond asap. 
• Follow the Private Practice Success Facebook Page
• Follow Gerda on Instagram
• Connect with Gerda on LinkedIN
• Join the Private Practice Success Facebook Group - exclusive to practice owners.
• Email Gerda directly at gerdam@private-practice-success.com
• Order your hard copy of Gerda's book, The 7-Figure Practice HERE.
• Ready to work with Gerda? Send in your details HERE and she will be in touch.