Episode Details

In this episode of the MGMA Insights podcast, we’re joined by Jessica Ellis-Wilson (https://www.linkedin.com/in/jessicaelliswilson). Jessica is a CMPE, as well as a consultant, speaker, and coach who has found through research that "Many of our daily pain points like isolation, societal disparities and inequities, and systemic bias can be assuaged – if not eliminated – by embracing empathy, compassion, and kindness for ourselves and those around us." Resources for this episode: • Compassionomics (https://www.compassionomics.com/) by Stephen Trzeciak and Anthony Mazzarelli • The Empathy Effect (https://empathetics.com/the-empathy-effect/) by Helen Riess • Blind Spot: Hidden Biases of Good People (https://www.amazon.com/Blindspot-Hidden-Biases-Good-People/dp/0345528433/) by Mahzarin Banaji and Anthony Greenwald • Jessica Ellis-Wilson's website: (https://www.pmalconsulting.com/) Sponsors: Thanks to MDVIP and to CareCloud for sponsoring this week’s show. CareCloud’s free revenue cycle assessment uncovers billing mistakes, so you can see how to claim every last dollar. Get your free assessment by visiting carecloud.com/assessment. MDVIP’s fee-based wellness program provides a better, more personalized primary care experience for patients and physicians alike while providing consistent, stable revenue to your practice. Learn how your group can increase patient satisfaction and loyalty by visiting mdvip.com/patientloyalty If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or find us on Twitter at twitter.com/MGMAInsightsPod. MGMA Insights is presented by Decklan McGee, Rob Ketcham, and Daniel Williams. Stay safe and thanks for listening.

Sponsor:
Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.