Episode Details
Back to EpisodesCanadians Frustrated with Telecom Giants
Description
Canadian telecom customers express frustration with service from major providers, citing long hold times, dropped calls, and complex issue resolution. Insiders reveal pressure on frontline reps to boost bills, leading to a system that prioritizes sales over customer service. Spains new law capping wait times and complaint resolution periods serves as a potential model for Canadian regulators. The telecom ombudsman encourages filing complaints and switching providers to drive competition and improve service.
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