Episode Details

If you’ve ever stared at your PSA at 10 p.m. wondering how you’re supposed to grow your MSP and still handle every ticket, this episode is for you. Juan Fernandez breaks down his new MSP as a Service model and shows how boutique and growing MSPs can instantly bolt on a white-labeled, US-based service delivery engine without giving up control of their clients.​

Why listen

• Learn what “elastic service provider” really means and how Juan’s team plugs into your existing stack, contracts, and service offerings.​
• Hear real numbers around MSP labor, cost per seat, and how reclaiming up to 1,500 hours per tech per year can transform your profitability.​
• Get clarity on using co-selling, white-label support, and shared operations to protect relationships while still scaling managed services and cybersecurity delivery.​
• Understand how this model fits into the MSP 5.0 era, AI disruption, and the push toward more automated, ITIL-aligned operations.​
• Discover how Summit Holdings and MSP as a Service position themselves alongside vendors like ThreatLocker (threatlocker.com), NetAlly (netally.com), OneStream (onestream.com), and TruGrid (trugrid.com) to support MSPs end to end.​

Guests

• Juan Fernandez, Summit Holdings: summitmsp.com
• MSP-as-a-Service: https://msp-aas.com/
• LinkedIn: https://www.linkedin.com/in/1jf

Shout-outs

• Johnny Georges, Tree T-Pee: treetpee.com
• Johnny Georges, Shark Tank Appearance: https://youtu.be/LZEY15Fsjgk?si=u2YrYjdqOJ6V5Zfs
• Michael Slater, Sherweb: https://www.linkedin.com/in/slatermichael/
• CyberQP: cyberqp.com
• Thread: getthread.com 
• MSP Process: mspprocess.com

Companies / Vendors / Products Mentioned

• NOCDOC (operations backbone within MSP-as-a-Service): summitmsp.com, LinkedIn:
• MSP Owners Group: , LinkedIn: https://www.linkedin.com/company/msp-owners-group

=== SPONSORS: 

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Technology Partner: 1Stream by Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

=== SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo 
• Item URL:

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