Episode Details

In this episode of the Disruptive Franchise Podcast, Stacey talks to Jack Curtis from Pebble about the importance of engaging with customers to identify their needs and solve problems effectively. 

They discuss Pebble's ethos and how listening to customer feedback, businesses can develop solutions that truly address their challenges, leading to better decision-making and marketing strategies.

Key Takeaways:

• 99% of your problems can be solved by talking to your customers.
• Listening to customers helps in building effective solutions.
• Customers may not know what they need until prompted.
• Instant reconciliation of payments can transform business processes.
• Franchisors can make informed marketing decisions based on customer insights.
• Engaging with customers leads to better business outcomes.
• Probing customer feedback is essential for innovation.
• Understanding customer pain points is key to service improvement.
• Effective communication with customers enhances satisfaction.
• Customer insights drive strategic business decisions.

Contact Jack:

• Website: https://bookpebble.co.uk/
• Instagram: https://www.instagram.com/bookpebbleuk/

Keywords:

customer feedback, problem-solving, business decisions, marketing effectiveness, customer insights

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A Thank You To Our Sponsors:

Our headline sponsor, Impact Franchising - The Agency, builds a predictable pipeline - done for you!

Founded by Stacey Cann, Impact Franchising - The Agency believe there’s a better way to get results. Our ethos is simple: franchise sales and marketing, done right.

After seeing her franchise strategy clients constantly get stuck at the implementation stage, Stacey created the agency to take that off their hands - delivering sales and marketing that actually drives growth.

Everything we do is built around strategy and your authentic human voice.

Check out more details here

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