Episode Details

Nevada Attorney General Aaron Ford joins a lawsuit against OneMain Financial, accusing the lender of a bait-and-switch tactic. The company is alleged to have charged consumers hidden fees and interest on loans, packing in unwanted insurance policies and other add-on products. Employees are said to rush borrowers through fine print documents, burying add-ons in dense legal language. Despite internal rules against improper product pushing, staff is pressured to include add-ons, even during loan refinances and on smartphones. The lawsuit aims to halt these practices and provide relief to affected borrowers.

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