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🎧 START pod: Gavin Brennen, Cofounder, Lance "The Future of Hospitality"
Description
Some hotel software is still DOS-based. Sometimes pen and paper (that's why guests are waiting 45 mins to get towels)
Gavin's dad has worked at Marriott for the last nine years. When he showed Gavin the old software, that was the spark
Lance builds AI agents that answer calls, handle back office operations, run sales workflows & more
Started with voice, got inside the hotels, and realized how much more they could automate
With coding agents one engineer acts like five
Big contracts need custom solutions. Now they can deliver
🎙️ Gavin Brennen, Co-Founder, Lance (YC W26) on Fondo START pod
01:02 The reality of hotel software
01:53 The insight that sparked the company
02:01 A better way to handle guest requests
02:46 Why Lance had to build desktop agents
03:08 The centralized dashboard layer
04:00 Why hotel problems are highly custom
04:32 One engineer can now act like five
05:51 “Go all in”