Episode Details
Back to EpisodesAgentic AI & the Future GBS Operating Model | Uli Erxleben (Hypatos)
Season 1
Episode 1
Published 2 months, 2 weeks ago
Description
How is Agentic AI transforming the GBS operating model?
In Episode 1 of GBS Rewired, I sit down with Uli Erxleben, CEO of Hypatos, to unpack what “Agentic GBS” really means, and how AI agents are reshaping enterprise operations.
We cover:
• The future operating model for Global Business Services
• Human-in-the-lead vs human-in-the-loop AI
• Redesigning people, process, and technology for Agentic AI
• Why most companies can’t yet prove AI ROI
• Why Agentic AI is different from RPA
If you’re exploring AI in enterprise operations, scaling automation, or modernizing your GBS model, this episode offers practical insight on where to start — and how to lead.
Learn more about Agentic Global Business Services with Hypatos.