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How to Be Named Australia's #1 Person in Ecommerce. Twice. | Guy Nappa | #605
Episode 605
Published 5 months, 3 weeks ago
Description
Guy Nappa, co-founder and COO of Oz Hair & Beauty, joins Bushy fresh off being named the #1 person in the Top 50 People in Ecommerce Australia for the second consecutive year, one of the highest recognitions in the Australian ecommerce industry.
In today's episode, Guy shares what it actually takes to scale a modern retail business: from warehouse upgrades and faster dispatch operations to building a culture that empowers teams to make decisions and keep momentum in a fast-growing company.
Today, we're discussing:
- Why Oz Hair & Beauty moved from pure ecommerce into physical retail
- The operational upgrades behind their famously fast delivery
- How starting on eBay shaped their obsession with customer reviews
- Why investors encouraged the business to expand into retail
- How to write a winning submission for the Top 50 People in Ecommerce list
- The challenges of running a true omnichannel business across ecommerce and stores
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