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How to Build Your Team to Scale Your Airbnb Business
Description
When Eric and I started building an Airbnb business together, our hiring process was arbitrary. We would recognize the fact that we needed help, reach out to our network and then hire the first person available.
We didn’t have clear expectations around what the role would entail. It was impossible to hold team members accountable or help them improve.
On this episode of Get Paid for Your Pad, Eric and I explain how creating a job score card for each role, giving an example of how we use key performance indicators (or KPIs) to hold everyone accountable—from our cleaners to the CEO.
Listen in for insight on what you need to know about yourself before you start hiring and learn how the ‘hire slow, fire fast’ approach will help YOU find the right team members to scale your Airbnb business!
Topics Covered
Creating a job score card for each role
- Communicate expectations with description of tasks and KPIs
- Offer feedback, review culture questions at monthly check in
How we use a job score card for the cleaners on our STR team
- Expectations clear with KPIs (5-star review for every turnover)
- Track and offer feedback at review, identify if need support
Benefits of conducting monthly performance reviews
- Creates intentional space to communicate with team regularly
- Easier to have honest conversation within structure of review
Hire team members who are a good culture fit
- Align around core values for decision-making
- Diverse global team all committed to world-class experience
What you need to know about yourself before you hire a STR team
- Understand individual skill set and how you perceive world
- Hire team with complementary skills or different perspective
Resources
Who: The A Method for Hiring by Geoff Smart and Randy Street
Scaling Up: How a Few Companies Make It … and Why the Rest Don’t by Verne Harnish
Traction: Get a Grip on Your Business by Gino Wickman
Eric on The Sam Skelly Show EP201
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Email jasper@getpaidforyourpad.com
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