Episode Details

Show Notes (Arrive Version)

Episode Title: The Vendor Dance: The Contract Review (Episode 88) 

Episode Description: You must hold the vendor companies accountable to the written contract. In this episode of Arrive, Mike Hernandez explains how Owners review and enforce vendor service-level agreements to protect their business. 

What You Will Learn:

• The Contract Review: How to verify vendor compliance regarding equipment and maintenance guarantees.
• Formal Notices: Why Owners must address underperformance with formal corporate communication.
• Leveraging Failures: How to use documented contract breaches to renegotiate terms or change vendors.
• Seeing Opportunity: Mike shares his early career mindset regarding store ownership. Resources & Links:
• Download the Service Level Agreement Audit: Text the word MARGIN to 956-897-9192.
• Recommended Listen: Dive: Episode 77.