Episode Details

Jewel Home Care in Leicester Faces Serious Issues After CQC Inspection

The Care Quality Commission (CQC) recently inspected Jewel Home Care in Leicester, revealing significant gaps in management that put vulnerable individuals at higher risk of harm. The service was rated inadequate for safety and leadership, with concerns over inconsistent staff visits, late arrivals, short stays, and poor hygiene. Relatives expressed frustration over fall risks due to missing walking aids and questioned staff skills. Inspectors found issues such as a dismissed worker still on care rotas, missing risk assessments, and flawed medicine plans. The service is now in special measures with urgent conditions to address safe staffing, recruitment, and oversight.

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