Episode Details

Zendesk Acquires Forethought: A Leap Forward in AI-Powered Customer Service

Zendesk, a customer service software company, has announced its acquisition of Forethought, an AI startup specializing in customer service chat and task management. The deal, expected to close by late March, marks a significant milestone for Forethought, which won TechCrunchs Startup Battlefield in 2018 and has since been managing over a billion customer interactions monthly. Zendesk plans to integrate Forethoughts technology into its own products, accelerating its AI plans by over a year.

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