Episode Details

If enterprises already have massive SaaS platforms, why would they build custom tools instead?

In this episode of Futureproof, Prakash Chandran sits down with Yvonne Lau, CEO of HR Verticals Inc., to explore the real tradeoffs of build vs. buy in technology—and what changes when AI and low-code tools enter the picture. Yvonne shares her journey from corporate HR practitioner to founder, tracing a career spent implementing global HR systems at scale before deciding to build her own. Together, they unpack why enterprise SaaS feels bloated for many organizations, how rapid prototyping with no-code and AI wins over skeptical buyers, and what it takes to sell custom-built software into compliance-heavy environments. They also discuss the shifting identity of non-technical founders, the importance of staying hands-on, and why the next generation of HR professionals may simply build the tools they wish they had.

Topics covered include:

• The SaaS bloat problem: Why enterprises pay for full suites but use only a fraction of the features—and how modular, custom-built tools offer a better fit.
• Rapid prototyping to win trust: How shipping an MVP in days using no-code and AI helps enterprise clients visualize what's possible and move past the subscription-only mindset.
• Compliance and IT collaboration: Why founders must bring IT into the conversation early, stay current on regulations, and anticipate security concerns—especially when AI is involved.
• AI as force multiplier: How Yvonne uses AI across operations and development to automate admin work, accelerate learning, and shorten build cycles.

Episode ID: 18799836-build-vs-buy-in-an-ai-first-world-with-yvonne-lau-hr-verticals-inc

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