Episode Details

Thinking about going deeper into Zero Trust or adding MDR to your MSP stack? Zachary Kender shares how Net-Tech Consulting committed to ThreatLocker, built services around high-demand verticals, and navigated the reality of vendor promises versus delivery. Marv adds his own experience trialing security tools that missed the mark, giving you a grounded view of what actually works for IT providers.​

Why Listen

• Discover how vertical focus on transportation and auto dealerships helped shape Net-Tech’s managed services strategy.​
• Learn what “responsive support” really means when printers, finance workstations, and DMS systems must be online all day.​
• Hear honest feedback on ThreatLocker Detect’s evolution and the impact of adding an MDR team behind it.​
• Understand the risks of first-gen tools, “light” security dashboards, and vendor roadmaps that never seem to ship.​
• Get insight into balancing IT compliance requirements, user expectations, and realistic SLAs in small MSP teams.​
• Walk away with ideas on referral networks, niche selection, and protecting your time as an MSP owner.​

Guest Bio
Zachary Kinder is the President and Partner of Net-Tech Consulting, an IT services and consulting firm based in El Paso, Texas, with clients across multiple metro areas including Dallas. With a career at Net-Tech that started as a level-one network technician in 2008, he has worked his way through engineering and leadership roles to lead the company’s delivery of managed IT services, cybersecurity, cloud solutions, and compliance-focused support for growing businesses. Drawing on earlier experience providing Tier 1 support for AT&T Wireless, Zachary is known for emphasizing “fanatical customer service” and building secure, reliable IT environments for private equity–backed and other security-sensitive organizations.

• Website: https://net-tech.us/
• LinkedIn: https://www.linkedin.com/in/zachary-kinder-b2902199

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• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
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