Episode Details

UK water companies vary greatly in their use of bailiffs to collect unpaid bills, with Southern Water leading at over fifteen thousand instructions in 2019. Wessex Water and Welsh Water have not used bailiffs in a decade and stayed under one thousand annually since 2019. The Environment, Food and Rural Affairs Committee found this concerning, especially with recent cost-of-living pressures. Bailiff usage spiked post-pandemic, peaking in 2023 and 2024. Vulnerable customers are usually exempt, and water firms insist bailiffs are a last resort. Groups like the Council for Water agree, pushing for fairer practices.

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