Episode Details

United Airlines introduces a new rule: passengers must use headphones for audio or video on flights. Failure to comply may result in removal from the plane or a permanent ban. The rule, part of the safety section in the contract of carriage, allows United to ensure comfort for all passengers. Free earbuds will be provided if needed. Other major contract breaches, such as wearing offensive clothes or making calls during taxi and flight, can also lead to removal. Removed passengers may receive a refund for unused tickets, but no additional compensation.

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