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Manage Conflict by Karen Bridbord with Gottman on Conflict Awareness
Description
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Episode 1982:
Karen Bridbord explores how Dr. Gottman's Four Horsemen, criticism, contempt, defensiveness, and stonewalling, can quietly erode trust and productivity in the workplace. Drawing on research that distinguishes thriving relationships from failing ones, she explains practical antidotes that foster accountability, appreciation, and emotional regulation. Learn how small shifts in communication can transform tension into collaboration and create a healthier, more resilient work culture.
Read along with the original article(s) here: https://www.gottman.com/blog/manage-conflict/
Quotes to ponder:
"Quite simply, for a relationship to work, it has to be sustained in a rich climate where people are kind to each other."
"The antidote to defensiveness is taking responsibility, even if for only part of the problem."
"Using a softened start-up involves bringing up an issue in a direct, respectful, and courteous manner."