Episode Details

In this episode of the Conflict Skills Podcast, Simon Goode is joined by a fellow mediator mediator and former employment lawyer, Fiona Bigelli, to discuss the realities of workplace investigations and alternative approaches to resolving conflict. Fiona shares insights on the high-stakes, structured nature of investigations, the importance of procedural fairness, and why addressing issues early—with coaching, facilitated workshops, and mediation—can often be more effective and restorative. They also explore practical advice for organizations and individuals experiencing conflict, highlighting the value of clarity, support, and proactive communication.

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Pax People offer options for restoring workplace relationships following completion of investigations in circumstances where the parties remain working together. 

Learn more about Fiona's services or get in touch through their website paxpeople.com.au. 

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My website is simongoode.com 

You can find information about my services or join the Conflict Skills newsletter for free resources and tools for dealing with conflict. 

Email me at podcast@simongoode.com

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TIMESTAMPS: 

00:00 "Conflict Skills & Workplace Mediation"

04:32 Workplace Investigations and Risks

09:14 Employment Law and High-Stakes Investigations

11:51 Evolving Workplace Conflict Trends

14:58 "Team Bonding via Deep Reflection"

18:21 Addressing Workplace Dysfunction Proactively

23:43 Facilitated Workshops for Team Success

26:15 Grievance Investigations: Costs and Choices

30:04 "Workplace Support and Regulation"

31:49 Managing Emotions at Work

34:14 "Thanks to Fiona Bigelli"

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website: simongoode.com 
email: podcast@simongoode.com