Episode Details

Episode 121: Is replacing cabinets, countertops, and fixtures a costly mistake? In this episode of Pursuit of Profit, Jacob Grady, founder and CEO of Surface Experts franchise, explains why the “repair over replace” model is creating one of the fastest-growing opportunities in home services franchising.

We break down the unit economics, low overhead structure, high margins, and why investors are turning to surface repair instead of remodeling. If you’re exploring franchise opportunities or looking for a scalable service business, this is a model you need to understand. Take a listen!

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Timestamps:

00:00 - Intro

02:45 - Sales training

05:25 - Jacob's time in Columbia to Surface Experts in the US

10:25 - First business to second business

13:00 - # of units & territories

14:36 - Services

24:13 - The process from sales to repair

27:52 - The numbers

29:50 - Partnerships

35:01 - Revenue model

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Links:

Surface Experts

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