Episode Details

What we cover in this episode:

• Why task-based pay creates speed and ownership while hourly pay often rewards laziness.
• How to build a "Directed Downtime" list so staff always know what to do when they’re not booked.
• How to separate what’s required from paid add-ons.
• Why increasing commission for extra duties is not the best decision to make.
• Why optional education must be truly optional with no guilt or pressure.