Episode Details

In this episode of The Nearshore Cafe Podcast, Brian Samson speaks with Joe Helleny, Founder & CEO of CourtMoney, about building a 24-hour nearshore call center in Central America.

Joe shares how his background in ATMs, online payments, and government software led him to outsource customer support — first in the U.S., then nearshore in Nicaragua. He discusses the challenges of English proficiency, professionalism, background checks, handling financial transactions, and knowing when founders need to step out of day-to-day support.

Topics include:

• When to outsource customer support
 • U.S. vs. international call centers
 • Why Central America became the right solution
 • Managing complex payment calls
 • SaaS, AI, and automation in utility billing
 • Expanding nearshore beyond call centers

If you're evaluating nearshore staffing or building a remote support team, this episode offers a practical founder perspective.

🎧 Host | Brian Samson – Founder of 💻 Plugg Technologies
🔗 https://www.linkedin.com/in/briansamson/

🎙️ Sponsored by Plugg Technologies – Connecting U.S. companies with top-tier software developers across Latin America.
🌐 https://www.plugg.tech

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