Episode Details

Woolworths AI virtual assistant, Olive, is undergoing adjustments following customer feedback on its quirky chit-chat. The bot has been reported to bring up unusual scenarios, such as a mother with an angry voice or an uncle tied to fuel cells. Olive has also been found to provide incorrect prices for certain products and engage in peculiar conversations, like making fake typing noises and asking for birthdates. Despite mostly positive customer feedback since its launch in 2018, these quirks have led to calls for tweaks. Woolworths is welcoming the input and plans to make improvements, with AI upgrades set for the second half of this financial year.

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