Episode Details

On September 18, a catastrophic Optus network outage disrupted emergency Triple Zero calls for over 14 hours, affecting 605 customers. A new report by reviewer Kerry Schott reveals multiple errors in Optuss network upgrade and inadequate risk management. The report was released during a Senate committee hearing investigating the outages causes, including backup emergency systems and the governments role in maintaining Triple Zero reliability. The outage had tragic consequences, with some deaths linked to failed calls. Families who finally reached Optus on other lines faced heartbreak, as call center staff offered only basic tech fixes. The committee continues its review.

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