Episode Details
Back to EpisodesHillery Smith Shay on Total Experience and Digital Transformation at Children's Minnesota
Published 6 hours ago
Description
In this episode, Hillery Smith Shay, Chief Marketing and Experience Officer and Senior Vice President of Communications at Children's Minnesota, shares how the organization is embedding a systemwide total experience strategy, launching Epic to power a seamless digital front door, and positioning experience as a true strategic differentiator amid financial and care delivery challenges.