Episode Details
Back to Episodes
Why Property Managers May Evolve Into Account Managers Focused On Service And Growth
Description
We compare city and regional hiring in NSW, dig into a candidate-driven market, and map how VAs and automation are reshaping PM roles. We lay out a practical path to flexible work, stronger culture, and a service model that builds trust in the business, not just one person.
• NSW hiring contrasts between city and regional markets
• Candidate-driven conditions and persistent PM shortages
• Benchmarks for properties per head and why they stall
• VAs removing admin layers and redefining field roles
• PMs shifting toward account manager responsibilities
• Building goodwill through audits and feedback loops
• Tech focus on maintenance, tracking, and key management
• Flexibility as the top lever for attraction and retention
• Outcome-based rules for remote work and coverage
• Standards that protect teams and set client expectations
If you are located in New South Wales and want to connect with Carlie Barnett from Recruit & Consult, reach out to her on our Instagram.
This podcast is kindly sponsored by The Associates Co.
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
This podcast is sponsored by Property Insurance Plus.
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management