Episode Details

Can trust be engineered into digital systems or is it purely cultural?

In this episode of Technovation, Peter High speaks with Jimmy Wales, co-founder of Wikipedia and author of The Seven Rules of Trust, about designing platforms that scale without sacrificing integrity. From neutrality policies to radical transparency and human-in-the-loop AI governance, Wales shares how trust must be built, not assumed.

Key highlights from the episode:

• Why trust operates at a human scale, even inside global platforms

• How incentives shape behavior, and why ad-driven models distort integrity

• Lessons from Airbnb’s early trust crisis

• Managing generative AI with human oversight

• Neutrality as a strategic discipline in polarized times