Episode Details

Join Ryan Graves, Director of Patient Experience, as he sits down with Shelley Moser, Senior Director of Quality and Safety, for a meaningful conversation exploring:

• Her career path at United Regional, beginning as a respiratory care student and growing into her role leading process improvement efforts that support staff members and patients
• What drives her passion for helping United Regional continually improve
• Her role in the Patient Family Advisory Council and how patient and family feedback is shaping meaningful change throughout our organization
• Opportunities for improvement for our Spanish-speaking patients and families to better understand their care and ensure their needs are fully met

For more information about United Regional check out our website, unitedregional.org