Episode Details
Back to Episodes
“Hospitality CANNOT Be Replaced” - Ritz-Carlton Founder DRAWS A HARD LINE On Hotel AI Automation
Published 2 months, 1 week ago
Description
Horst Schulze explains what never changes in business and what must evolve. From plastic room keys to AI check-ins, he reveals how leaders balance timeless human service with changing technology, and why true hospitality can never be replaced by automation or trends.