Episode Details

Today, we're breaking down the EAR Method, a powerful conflict de-escalation technique that calms 90% of upset people within 30 seconds. 

We explain what EAR stands for, review the research proving the EAR method to de-Escalate any personal or workplace argument works, then give you a simple framework to use it the next time workplace tension threatens to kill your productivity and relationships.

STUDY CITATIONS

• Umashankar, V. (2014). Conflict Resolution Through Training on Emotional Intelligence and Empathy in a Workplace-An Empirical Study. Research in Business and Management, 1(2), 79-94. https://doi.org/10.5296/rbm.v1i2.5865
• Eddy, B. (2021). Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict. Unhooked Books.

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