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In this episode of Deep Learning with PolyAI, your host Nikola Mrkšić chats with Alex Brown to unpack what happens when AI takes over the administrative work that quietly defines modern healthcare. Instead of replacing doctors and clinicians, AI is reshaping everything around them:  from documentation and scheduling to the workflows that consume hours of time.

The conversation explores why healthcare resisted automation longer than other industries, why AI’s fastest wins are operational rather than clinical, and how removing administrative friction could improve experiences — for both providers and patients.

Tune in to hear:

• Why healthcare’s biggest AI gains are operational, not clinical
• How admin-heavy workflows shape both provider burnout and patient experience
• Why “AI replacing doctors” misses the real opportunity
• What efficiency actually looks like in a healthcare context
• Where empathy still matters — and where automation clearly helps

If you’re curious about where AI is quietly reshaping healthcare today, tune in, and let us know what you think.

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